What if you never got your order, or rejected it, but your credit or debit card statement shows you were charged? If the company won't reverse the charge, dispute it. Most businesses will work with you to resolve the problem and keep you as a customer. But first things first: Contact the seller.
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The chart below details how the Rule works.
#Amazon past orders notshowing up full#
If the seller doesn’t ship your order, it has to give you a full refund - not just a gift card or store credit. If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. That goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order. Sellers have to ship your order within the time they (or their ads) say. The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. Your Rights When You Shop by Mail, Online, or by Phone Your Rights When You Get Unordered Merchandise. Disputing Credit and Debit Card Charges. Your Rights When You Shop by Mail, Online, or by Phone. Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items. Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items. Money-Making Opportunities and Investments. Jobs and Making Money Show/hide Jobs and Making Money menu items. Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items. Shopping and Donating Show/hide Shopping and Donating menu items.
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